Frequently Asked Questions
Frequently Asked Questions About Personal Internet Banking
Q What is Online Banking?
A Online Banking is a free, easy way to access account information from your own computer 24 hours a day - 7 days a week. You are able to perform various transactions on your computer from any location, as long as you have access to the internet and a secure browser. You can check personal account balances, receive information about transactions within your accounts, make transfers between your accounts, export account information, subscribe to an online bill payment service, and securely pay bills on line.
Q Is my account information secure when I use Online Banking?
A You will always be required to enter a User Name and password to access Online Banking. These codes are to protect your privacy and should not be given to anyone else. We recommend that you memorize your codes instead of writing them down. In addition, for security purposes you must use a web browser with a 128-bit encryption.
Q How do I sign up for Davis Trust Personal Online Banking?
A Go to www.davistrust.com and click on the enroll as a “new user” link. Complete the requested fields and click the “Submit” button to securely submit your application to the bank. We will promptly set up your account information and confirm your online banking access via e-mail.
Q What is the cost for Online Banking?
A There is no charge to access account information using Personal Online Banking.
Q Will I have access to all of my Davis Trust Accounts?
A You will be able to access your personal deposit accounts, personal consumer loan accounts and lines of credit.
Q What do I do if I forget my password for Online Banking?
A Simply stop by the bank or contact us by phone and we can reset it for you. If you use the optional Password Validation Questions you can reset your password on your own.
Q Which Web Browsers are acceptable?
A To ensure maximum security you will need to use the current version of one of the following web browsers: Interet Explorer 8+, Chromer, Safari, or Firefox.
Frequently Asked Bill Pay Questions
Q Can I pay my bills through Online Banking?
A Yes, you can pay your bills through Online Banking. If you currently use Online Banking and want to pay bills click on "Bill Payment" and follow the instructions to sign up.
Q What will online bill payment allow me to do?
A You can make payments to almost any business or individual. You can set up recurring fixed payments, set up a one-time future payment or a one-time immediate payment. You can view pending transactions and view approximately two months of bill payment history.
Q Will my bill payment go out immediately?
A You will need to allow five business days for your payments to be processed and reach their destinations.
Q Is there a fee for online bill payment?
A Personal Online Bill Payment is offered as a free service to our personal internet banking customers.
Q Can a savings account be the primary account for online bill payments?
A Savings accounts are not transactional accounts and cannot be used for online bill payments.
Q How does bill payment work?
A To help you understand the process, we have provided a diagram.
Q Is it possible to schedule recurring payments?
A Yes. You can schedule weekly, semi-monthly and monthly recurring payments. The final payment of a recurring payment scheme is designated by a 'Final Payment Date.'
Q How do I register for electronic bill payment?
A Bill Payment registration is easy!
The first time you attempt to access the bill payment section of Internet Banking, you will be prompted to begin online registration. You are first requested to read and accept the authorization disclosure. Failure to accept the disclosure terms prevents the registration process from proceeding.
Once you review and accept the online bill payment disclosure, click the submit button to securely submit your application to the bank for review and approval. Once approved, we will confirm your access to use online bill payment via e-mail.
Q When I add a new payee to my bill payment account, or change my account number, how quickly will the change take place?
A When you update the information for the bill payment account, the changes are implemented virtually instantaneously.
Q Can I receive an annual summary of my bill payments sorted by category or payee?
A Yes, you can review, save and print a variety of bill payment reports.
Q Can I use online bill payment with all my accounts?
A No, only checking accounts can be used for bill payment purposes.
Q When can I start using online bill payment?
A You may begin using the bill payment service as soon as your application has been approved by the bank.
Q When is bill payment available?
A You can schedule payments 24 hours a day, seven days a week.
Q Are my bill payment transactions reflected as Internet Banking transactions?
A All bill payment transactions become part of the Internet Banking transaction history and show up in personal financial management applications when the transaction history is downloaded.
Q How do I add new payees?
A You can add payees by accessing the Add Payee screen. New payees will be added to the payee list immediately.
Q Can bill payment be used when I am out of the country?
A Bill payment provides you with peace of mind when you are traveling for an extended period of time. All you need is access to the Internet with a secure browser and you can pay your bills while out of the country. Payees must be located within the 50 United States and Territories.
Q Is there a limit to the number of bill payment accounts I can set-up?
A Your are able to add multiple payment accounts.
Q Who can be paid using the bill payment system?
A Anyone in the 50 United States and territories who can accept a check can be paid using the bill payment system. You can pay practically anyone- charge accounts, utilities, auto loans, professionals, even a lawn service or a relative. However, tax payments (such as federal, state and local) and court directed payments (such as alimony and child support) cannot be processed through our online bill payment system.
Q Can I pay my bills on the weekend?
A You can set up your payments during the weekend. However, the system will prohibit you from scheduling a single payment and the first of a recurring payment on the same weekend. This is because payments scheduled for the weekend are always processed on the Friday before. Therefore, when scheduling payments on a weekend, the first day for which you can schedule payments (single or recurring) is the first business day following the weekend.
Generally, single or recurring payments that fall on a Saturday, Sunday or bank holiday are processed on the previous business day and are debited from your account within two business days. If a bank holiday falls on either a Friday or Monday, the debit will occur within three days.
Q If I schedule multiple bill payments for a single day, how will my account be debited- as a lump sum or separately?
A Each bill payment is debited separately.
Q Are all debits and credits sent out at the same time?
A Yes, they are all sent out at the same time.
Q How is my account debited?
A Your account is debited via ACH.
Q What is ACH?
A Automated Clearing House is a funds transfer system which provides for the interbank clearing of electronic entries for participating financial institutions.
Q If I make an error in selecting an electronic payee and it results in a late fee, am I responsible for the charges?
A If you select an electronic payee with an address that is different from that indicated on the payment coupon, then you are responsible for the late fee. You always have the option to manually enter a different address for a payee.
If you select an electronic payee with the address that matches that indicated on the payment coupon, and I-Pay routes the payment incorrectly, then I-Pay will take responsibility for the late fee.
If you select an electronic payee with the address that matches that indicated on the payment coupon, and M&I routes the payment incorrectly, then Metavante will take responsibility for the late fee.
Q How do I place a 'stop payment' on a bill payment?
A A payment may be edited or deleted anytime before the "process date." Payments that have been remitted electronically cannot be stopped.