If we do not complete a transfer to or from your account on time or in the correct amount, according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable for instance:
We will disclose information to third parties about your account or the transfers you make as follows:
Tell us at once if you believe your card or Personal Identification Number has been lost or stolen. Telephoning is the best way of minimizing your potential losses. You could lose all your money in your account plus your maximum line of credit. If you tell us within two (2) business days, you can lose no more than fifty ($50) dollars if someone used your card or Personal Identification Number without your permission. If you DO NOT tell us within two (2) business days after you learn of the loss or theft of your card or Personal Identification Number, and we can prove we could have stopped someone from using your card or Personal Identification Number without your permission if you had told us, you could lose as much as five hundred ($500) dollars.
Unless you specify a different account during Automated Teller Machine (ATM) transactions, your Primary Account will be used for your transactions. Your Primary Account number and information may be obtained from the ATM Request Form. You may use the automated teller machine (ATM) card and personal identification number (PIN) issued to you to initiate transactions at ATMs of ours, ATMs within the networks identified on your card and such other facilities as we may designate from time to time.
As issuers of Automated Teller Machine (ATM) access devices, we have provided for your information a list of safety precautions regarding the use of automated teller machines. Please read the following safety tips:
- Be aware of your surroundings, particularly at night.
- Consider having someone accompany you when the automated teller machine is used after dark.
- It is appropriate to politely ask someone who is uncomfortably close to you to step back before you complete your transaction.
- Refrain from displaying your cash. Pocket it is as soon as your transaction is completed. Count the cash later in the safety of your car or home.
- Consider using another automated teller machine or coming back later if you notice anything suspicious. If you are in the middle of a transaction and you notice something suspicious, cancel the transaction, pocket your ATM access device and leave.
- Go to the nearest public area where people are located if you are followed after making a transaction.
- Report all crimes to law enforcement officials immediately.
Access your account information 24 hours a day, 7 days a week. Inquire about your Checking accounts, Savings accounts, CDs, lRAs, and Loans. Current Rate Information is also available. You may access your deposit accounts by using your customer ID, a confidential password you have chosen, and a first time access financial institution key assigned to you.
At the present time you may use the system to:
- Transfer funds between your deposit accounts (Exclusive of CDs and lRAs);
- Obtain balance information on your deposit and loan accounts;
- Determine if a particular check or deposit has cleared your account;
- Export your account data into your Quicken and/or Money software.
There are no limits on the number of inquires or transfers you may make per day. Your transfers are only limited to the dollar amount available in the account you are transferring funds from. There are also no fees incurred for this service.
Contact us as soon as possible if you discover an error, meaning any unauthorized, incorrect or erroneous transaction, or if you believe that your accounts were or may be accessed by an unauthorized person, or if you need more information about a transaction listed on your statement or account summary. Identify to us your name, account number, and why you believe that the error exists. Include, to the extent possible, the date, type, and amount of the error. We must hear from you within sixty (60) days after we send the FIRST statement on which the problem appears. To contact us:
You can pay your bills electronically 24 hours a day, 7 days a week with our Davis Trust Company Personal Bill Pay Service. Since our Bill Payment Service provider does not directly or indirectly hold accounts, or enter into agreements with consumers to provide them electronic funds transfer services, it is the bill payment service provider's position that it is not a 'financial institution' as defined under Regulation E. Therefore, although the bill payment service provider will follow procedures and provide services to handle customer inquiries related to automated bill payments in a timely manner, pursuant to their agreement with its' customer, the ultimate responsibility for Regulation E compliance remains with the bill payment service provider's customer, the financial institution or Davis Trust Company.
A monthly fee of $5.95 will be charged for the Davis Trust Company Personal Bill Pay Service.
Contact our BILL PAYMENT SERVICE PROVIDER as soon as possible if you discover an error, meaning any unauthorized, incorrect or erroneous transaction, or if you believe that your accounts were or may be accessed by an unauthorized person, or if you need more information about a transaction listed on your statement or account summary. Identify your name, account number, and why you believe that the error exists. Include, to the extent possible, the date, type, and amount of the error. They must hear from you within sixty (60) days after we send the FIRST statement on which the problem appears.
You can reach them at 1-800-823-7555. Monday- Friday 7:00 am- 9:00 pm CST. Saturday 8:00 am - 5:00 pm CST
You will get a monthly account statement from us. However, if the only possible electronic fund transfers is a direct deposit to your savings account, your statement will be quarterly; if you bring any passbook to us, we will record any electronic deposits that were made to your account since the last time you brought in your passbook. If you need to confirm a direct deposit before you receive your statement, call the following telephone number: (304) 636-0991.
If you have told us in advance to make regular payments out of your account, you can stop any of these payments. Here's how:
Call: (304) 636-0991
OR
Write to:
Bookkeeping Department
Davis Trust Company
227 Davis Avenue, P.O. Box 1429,
Elkins, WV 26241
This must be done in time for us to receive your request three (3) business days or more before the payment is scheduled to be made. Tell us the name of the person receiving the payment, the amount of the payment and the payment date. If you call, we may also require you to put your request in writing and get it to us within fourteen (14) days after you call. If we require you to put your stop payment in writing, your oral request will cease to be binding fourteen (14) days after it was made. We will charge you our normal fee for each stop payment order you give which is $10.00 per request.
If you order us to stop one of these payments 3 business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.
Stop payment requests in regards to online bill payments are initiated through the online bill payment processor and an additional fee may apply. See our Bank Fee Schedule for additional information.
IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR ELECTRONIC TRANSFERS
Contact us as soon as possible if you think your statement is or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than sixty (60) days after we sent the FIRST statement on which the problem or error appeared.
- Tell us your name and account number (if any)
- Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
- Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.
We will tell you the results of our investigation within 10 business days (20 business days for new accounts) after we hear from you and we will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days for new accounts or point-of sale or foreign initiated transfers) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (20 business days for new accounts) for the amount you think is in error, so that you will have use of that money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. An account is considered a new account for 30 days after the first deposit is made, if you are a new customer.
If we decide that there was no error, we will send you a written explanation within 3 business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.
You agree that we may terminate this Agreement and your use of the ATM CARDS, DAVIS TRUST ONLINE BANKING, or DAVIS TRUST ELECTRONIC BILL PAY services, if:
- You or any authorized user breach this or any other agreement with us;
- We have reason to believe that there has been unauthorized use of any of your electronic fund transfer services;
- We notify you or any other party to your account that we have canceled or will cancel this Agreement;
- You or any other party to your account can terminate this Agreement by notifying us in writing.
Termination of service will be effective the first business day following receipt of your written notice. Termination of this Agreement will not affect the rights and responsibilities of the parties under this Agreement for transactions initiated before termination.
There may be a delay between the time a deposit is made and when it will be available for withdrawal. You should review our Funds Availability Policy to determine the availability of the funds deposited at ATMs. We reserve the right to refuse any transaction that would draw upon insufficient funds, exceed a credit limit, lower an account below a required balance, or otherwise require us to increase our required reserve on the account.
Fees related to electronic fund transfer services may be changed at any time at the discretion of Davis Trust Company; however, thirty (30) days notice will be given before the effective date of any change.